General

Enrolment

• How do I enrol on a course?
• How can I ensure a course is the right level for me and what requirements must I meet to take a course?
• Am I able to change to a later course?
• Can I make a booking on behalf of someone else or a group?
• Can I purchase multiple licences for my organisation and enrol learners at a later date?
• How do I enrol learners onto a course if I have purchased multiple licences?

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Payment and Refunds

• What payment methods are available?
• I have a promotional code, how do I use it?
• I’ve changed my mind, am I able to receive a refund?
• I have purchased a course, but I have not received an email confirming the purchase.

Access

• Where will I access course content?
• How do I access the Virtual Learning Environment (Canvas)?
• I’m having difficulty logging into the Virtual Learning Environment (Canvas), what do I do?
• I want to know more about Canvas. Where can I find out more information?

Study

• What is expected of me during the course?
• How do I find out about the format and structure of the course?
• I am based outside of the U.K., how do you configure your courses for learners in different time zones?
• Are you able to make adjustments to enable study for specific disability requirements?
• Will I receive email notifications for my course?
• How do you ensure course content is up to date?

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Privacy

• What personal data do you store and what do you use it for?

Safeguarding and online safety

• How do I stay safe online?
• What if I’ve accidentally shared personal information?
• What support is available?
• How do I report somebody?
• How do I report online bullying?
• Stalking